Business Innovation



Making efficient communication with customers is an invaluable competitive approach that may be considered by businesses. For this aim, PA-CRM provides telecom operators with its integrated customer care solution which is a user-friendly system that makes life easier by gathering all facilities that customers may need in one solution e.g. information about the personal profile, contact list, active services, rewards, bonus, discounts, the amount of usage, and remained credit. This solution creates value by reducing problem-to-solution time in a way that subscribers can explain their issues using a trouble ticketing system, so business owners would be able to address the issues immediately after receiving them.